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We’re Growing and Hiring!
We’re Growing and Hiring!
Looking for a role where you can grow, learn, and thrive? Check out our open roles and let’s talk!
JOB TITLE
DEPARTMENT
EMPLOYMENT TYPE
Company Description
Lemonfridge Studio Sdn Bhd is the Malaysian arm of Lemonfridge Studio Pte Ltd, a creative and customer-focused agency headquartered in Singapore. We are passionate about delivering quality services and experiences, and we pride ourselves on being innovative, responsive, and customer-centric.
Key Responsibilities:
1. Core Service & Support
- Handle customer inquiries from Malaysia and Singapore via phone, email, and chat.
- Escalate complex or unresolved issues to relevant departments with clear context and documentation.
- Maintain accurate and detailed records of all customer interactions using internal systems.
- Meet and exceed service KPIs as set by the management team.
2. Service Recovery & Revenue Conversion
- Execute timely and empathetic service recovery efforts to regain customer trust and satisfaction.
- Re-engage rejected or unresponsive leads through personalized follow-ups.
- Cross-sell relevant sub-products during service interactions where appropriate.
3. Operational Flexibility
- Assist in ad hoc operational tasks to support business needs.
- Undertake special assignments or projects as directed by management.
Qualifications:
- Minimum SPM or Diploma in any field.
- Minimum 1 year of experience in customer service; fresh graduates with internship experience are welcome to apply.
- Good command of English and Bahasa Malaysia; Mandarin proficiency is an added advantage.
- Proficient in Microsoft Office and Google Workspace tools.
- Strong interpersonal skills, with core traits including patience, empathy, and a problem-solving mindset.
- Always maintains a positive and professional approach in delivering excellent customer service.
- Able to work independently with minimal supervision.
Why Join Us
- Be part of a dynamic, growing, and regional team.
- Gain experience serving cross-border clients in Malaysia and Singapore.
- Opportunities for professional development and internal growth.
- Opportunities to travel to outstation/overseas.
- Enjoy a fixed Monday to Friday schedule (10am–6pm) — no shifts.
- Company-wide break during Chinese New Year (approximately 1.5 weeks) to recharge and spend time with loved ones.
- Celebrate life’s special moments — on the eve of major festivities like Hari Raya, Deepavali, Christmas, and New Year, we work half-day so everyone can head home early and enjoy time with loved ones.
CONTACT DETAILS
Lemonfridge Studio Sdn Bhd
1529665-A
1st Floor, No 21,
Jln Radin Bagus 5,
Sri Petaling,
57000 Kuala Lumpur
21-03A Menara Zurich,
15, Jalan Dato Abdullah Tahir,
Taman Abad,
80300 Johor Bahru
APPLICATION FORM
Do fill up the form if you are interested with the available positions above.